In this episode, we explore the strategic considerations of automating customer service through AI-powered chatbots versus relying on human support. We'll discuss the advantages and limitations of both approaches, providing insights into when businesses should implement automation and when the human touch is indispensable. Join us as we navigate the evolving landscape of customer service, offering guidance on optimizing customer experiences in the digital age.
Version: 20241125
No comments yet. Be the first to say something!